Terms and Conditions
Effective Date: Jan 1, 2026
Website: www.hvacnycpro.com
Company: Premier HVAC Services (“Company,” “we,” “us,” or “our”)
1. Acceptance of Terms
By accessing or using this website, submitting a contact form, requesting service, requesting an estimate, calling us, texting us, emailing us, or otherwise communicating with us through the website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on this website.
If you do not agree to these Terms and Conditions, do not use this website.
2. Website Purpose; No Online Sale
This website is provided for informational and lead-generation purposes only. We do not sell products or services directly through this website, and no purchase is completed through the website itself.
Submitting information through this website, requesting a callback, requesting an estimate, scheduling service, or otherwise contacting us through the website does not create a binding contract for services, does not guarantee pricing, does not guarantee availability, and does not obligate the Company to perform any work.
Any actual HVAC, plumbing, electrical, construction, maintenance, diagnostic, repair, replacement, installation, renovation, emergency, or related services offered by the Company are governed only by separate written proposals, estimates, invoices, work orders, service tickets, contracts, financing documents, warranty documents, or other service-related documents issued by the Company.
3. No Guarantee of Estimate, Availability, or Service
Any information on this website regarding pricing, promotions, turnaround times, rebates, financing, brands, products, parts, services, or results is for general informational purposes only and may be changed at any time without notice.
Website content does not constitute a binding quote or guaranteed offer. Final scope, pricing, timing, materials, labor, taxes, permit costs, equipment availability, and project terms are determined only after direct review by the Company and may depend on site conditions, access, code requirements, safety concerns, existing system conditions, manufacturer requirements, and other factors.
We reserve the right to decline service requests, cancel appointments, revise estimates, or refuse work at our sole discretion.
4. No Professional Advice Through Website Content
The content on this website is general information only and is not engineering advice, code advice, legal advice, financial advice, safety advice, or a substitute for an in-person inspection by a qualified professional.
HVAC, plumbing, electrical, and construction conditions vary significantly from property to property. You should not rely on website content alone to diagnose problems, make repair decisions, or determine code compliance, equipment condition, or system safety.
5. Separate Service Terms Control
If you hire the Company for any service, the terms contained in the applicable proposal, invoice, work order, estimate, service agreement, project contract, warranty document, financing agreement, or other written documentation provided by the Company shall control and govern the transaction.
In the event of any conflict between these website Terms and Conditions and any signed or accepted service-related document, the service-related document shall control with respect to the services, payment obligations, warranties, refunds, disputes, and related matters.
6. Deposits, Payments, Refunds, and Credits
To the maximum extent permitted by law, all deposits, diagnostic charges, trip charges, service call charges, emergency fees, inspection fees, consultation fees, labor charges, material charges, permit costs, special-order equipment charges, and similar charges are governed by the applicable estimate, invoice, proposal, work order, or other service document.
Unless expressly stated otherwise in a separate written document signed or issued by the Company:
- fees for time spent, travel, diagnostics, inspections, emergency dispatch, consultation, and work already performed are earned when incurred and are non-refundable;
- charges for used, installed, ordered, delivered, custom, non-stock, or special-order materials or equipment are non-refundable;
- cancellations, postponements, missed appointments, denied access, or delays caused by the customer, occupant, landlord, building management, other trades, utilities, existing site conditions, or force majeure may result in additional charges and may not entitle the customer to any refund;
- no refund shall be owed for dissatisfaction based on conditions outside the Company’s control, pre-existing defects, manufacturer-related issues, utility-related issues, concealed conditions, code requirements, lack of maintenance, misuse, third-party work, or customer refusal of recommended repairs or replacement.
Where the Company determines, in its sole discretion, that an adjustment is appropriate, the Company may elect to issue a partial credit, reservice, or other reasonable remedy instead of a refund.
7. Chargebacks and Payment Disputes
By requesting services from the Company, you agree not to initiate or pursue any credit card chargeback, bank reversal, payment dispute, or similar reversal for any charge that is validly owed for dispatched service, diagnostic time, labor performed, materials ordered, materials delivered, emergency response, consultation, permit-related work, administrative work, or any other amount due under the applicable service documents.
If a customer initiates a chargeback or payment dispute for a valid charge, the Company reserves the right to submit all relevant evidence in response, including but not limited to signed proposals, invoices, photographs, technician notes, dispatch logs, call recordings where lawful, text messages, emails, GPS/time records, material orders, delivery records, and proof of work performed.
If a chargeback or payment dispute is wrongfully initiated, the Company reserves the right to pursue collection of the disputed amount together with any applicable interest, collection costs, administrative costs, attorney’s fees, expert fees, court costs, and any other damages or remedies available by law or contract.
8. Warranties; Disclaimer of Additional Warranties
Any warranty for labor, parts, materials, or equipment is limited strictly to the warranty, if any, expressly stated in the applicable written proposal, invoice, contract, or warranty document issued by the Company.
Unless expressly set forth in writing by the Company, the Company makes no warranty and disclaims all warranties, express or implied, including without limitation any implied warranty of merchantability, fitness for a particular purpose, habitability, code compliance, uninterrupted operation, future performance, or suitability of any equipment, repair, recommendation, or service.
Manufacturer warranties, if any, are provided solely by the manufacturer and are subject to the manufacturer’s terms, exclusions, registration requirements, maintenance requirements, and claim procedures. The Company is not responsible for the denial, limitation, or administration of any manufacturer warranty claim unless explicitly agreed in writing.
Any warranty shall be void to the extent damage or failure results from misuse, abuse, lack of maintenance, improper operation, pre-existing conditions, acts of God, utility fluctuations, water intrusion, corrosion, frozen lines, drainage issues, building conditions, structural defects, code violations, prior improper installation, or work performed by others.
9. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of use, loss of profits, loss of business opportunity, loss of data, property damage escalation, water damage, mold, loss of heating, loss of cooling, food spoilage, personal discomfort, temporary relocation costs, hotel costs, delay damages, financing costs, increased utility costs, or third-party claims, even if advised of the possibility of such damages.
To the maximum extent permitted by law, the Company’s total liability arising out of or relating to this website, any website inquiry, or any service request initiated through the website shall not exceed the greater of:
(a) the amount, if any, actually paid directly to the Company for the specific service giving rise to the claim, or
(b) one hundred dollars ($100.00),
unless a different limitation is stated in the governing service agreement.
Nothing in these Terms is intended to waive rights that cannot lawfully be waived under applicable law.
10. Customer Responsibilities
Anyone requesting service through the website represents that they are authorized to request such service for the property in question or have obtained the owner’s, landlord’s, management’s, or authorized agent’s permission.
Customers are responsible for providing accurate information, safe and timely access to the premises, utility access, clear working conditions, and disclosure of relevant site conditions. The Company is not responsible for delays, increased costs, or inability to perform caused by incomplete or inaccurate information, restricted access, unsafe conditions, concealed conditions, pets, minors, hazardous materials, third-party interference, or failure to secure permissions.
11. Communications Consent
By submitting your contact information through this website or otherwise contacting us, you authorize the Company to contact you by phone call, mobile phone, text message/SMS, voicemail, and email using the information you provide, including for appointment scheduling, follow-up, estimates, service updates, reminders, and reasonable marketing communications, subject to applicable law and our Privacy Policy.
Consent to receive communications is not a condition of purchase. Standard message and data rates may apply. You are responsible for ensuring that the contact information you provide is accurate and belongs to you or that you are authorized to provide it.
12. Website Content; No Guarantee of Accuracy
We attempt to keep website content accurate and current, but we do not guarantee that any content on the website is complete, accurate, current, or error-free. Services, service areas, promotions, brands, rebate references, equipment references, financing references, product availability, and other website content may change without notice.
The website may contain typographical errors, omissions, or outdated information. We reserve the right to correct, revise, or remove content at any time without notice.
13. Third-Party Links, Financing, and Rebates
This website may reference or link to third-party websites, financing providers, rebate programs, manufacturers, distributors, or other third parties. Such references are provided for convenience only and do not constitute endorsement or guarantee.
We are not responsible for the availability, content, eligibility requirements, decisions, approvals, denials, delays, terms, privacy practices, or actions of any third party. Financing, rebate, and manufacturer programs are subject to separate terms and may change or be discontinued without notice.
14. Intellectual Property
All website content, including text, layout, graphics, logos, images, service descriptions, branding, design elements, and other materials on this website, are owned by or licensed to the Company and are protected by applicable intellectual property laws.
You may not copy, reproduce, republish, distribute, modify, display, transmit, scrape, frame, or exploit any portion of the website for commercial purposes without prior written consent from the Company.
15. Prohibited Use
You agree not to:
- use the website for any unlawful, fraudulent, abusive, harassing, defamatory, or misleading purpose;
- submit false, inaccurate, or unauthorized information;
- interfere with or disrupt website functionality or security;
- attempt to gain unauthorized access to the website, server, forms, databases, or related systems;
- scrape, harvest, mine, or collect data from the website without written permission;
- impersonate any person or entity or misrepresent your affiliation with any property or service request.
We reserve the right to restrict or terminate access to the website for any violation of these Terms.
16. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its owners, officers, members, managers, employees, technicians, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorney’s fees, arising out of or related to:
(a) your use of the website;
(b) your violation of these Terms;
(c) your submission of false, incomplete, or misleading information;
(d) your misuse of the website; or
(e) your dispute with any third party related to a service request initiated through the website.
17. No Waiver
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
19. Governing Law and Venue
These Terms and any dispute relating to the website or communications initiated through the website shall be governed by the laws of the State of New York, without regard to conflict of law rules.
Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New York, New York, and you consent to the personal jurisdiction and venue of such courts.
20. Optional Arbitration Clause
Use this section only if your attorney approves it. Some businesses prefer arbitration because it can reduce litigation cost, but it should be drafted carefully.
At the Company’s election, any dispute, claim, or controversy arising out of or relating to the website, any inquiry submitted through the website, or any related communication may be resolved by binding arbitration administered in New York County, New York, rather than in court, except that the Company may pursue collection actions, injunctive relief, mechanic’s lien rights, or other equitable remedies in court.
If arbitration is used, the parties waive any right to a jury trial to the extent permitted by law.
21. Class Action Waiver
To the maximum extent permitted by law, any claim must be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
22. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
23. Contact Information
For questions regarding these Terms and Conditions, contact:
